Privacy Policy
This Privacy Policy explains how Icewood, operated by FutureProof Homes Inc. ("we", "us"), collects, uses and protects personal information through icewood.ca and our real estate services.
Information we collect
We collect information you give us directly: your name, phone number, email address, and any details you share about your property search, sale or lease. We also collect basic technical information such as pages visited, browser type and referring source, which helps us understand how the site is used.
How we use it
- To respond to your enquiry and provide real estate services.
- To contact you by call, text or email about properties, appointments and your transaction.
- To meet legal, regulatory and brokerage record-keeping obligations.
We do not sell your information
We do not sell, rent, or share your personal information, including your phone number, with third parties for their own promotional or marketing purposes. Your phone number and consent to be contacted are never shared with third parties for marketing.
Service providers
We use trusted service providers to operate our business, including customer relationship management, email, telephony and website hosting. They may process your information only to provide services to us, under confidentiality obligations, and never for their own marketing.
Text messaging
If you provide your phone number and consent, we may send you text messages about your enquiry, appointments, and properties. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. Opting out of text messages does not affect other services.
SMS Terms and Conditions
- We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
- You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at Humam@Icewood.ca.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy.
Retention and security
We keep personal information only as long as needed for the purposes described, or as required by real estate regulators and Canadian law, and protect it with reasonable safeguards.
Your rights
You may request access to, correction of, or deletion of your personal information, and may withdraw consent to be contacted, at any time by emailing Humam@Icewood.ca.
Contact
FutureProof Homes Inc. (Icewood)
298 Commonwealth Circle, Mississauga, Ontario L5B 3T8
289 906 3999 · Humam@Icewood.ca